RETURNS

What is your return policy? 

For all returns, simply contact us prior to returning the goods so we can issue an RMA#.  
We pay the return freight on faulty or incorrect items. 
On the other hand, you will have to pay the freight on items you no longer require.  

All goods must be returned in the same form and condition as sold to obtain a refund. 
All returns must be received within 30 days of purchase date to receive a refund. 

 

Where do I return the item? 

The item must be returned to the branch it was collected from or to our Head office at 33 Musgrave Road Coopers Plains QLD 4108. 


 
How do I pack the item to be returned? 

The item needs to be repacked as you received them.  
Please note that the item needs to be returned in the same condition received. 

 

How do I get a credit for returns? 

If you have been sent a faulty or incorrect part, a full refund will be issued.  
If you no longer require the part or have ordered an incorrect part, you will be charged a 20% restocking fee. 

Credits for returns will be processed usually within 24hrs from the day the returned item is received by the warehouse.