RETURNS

What is your return policy? 

For all returns, simply contact us prior to returning the goods so we can issue an RMA#.  
We pay the return freight on faulty or incorrect items. 
On the other hand, you will have to pay the return freight on items you no longer require or for incorrect items ordered.

If you have ordered the wrong part or the item is no longer required, we will refund you the cost of the item once we receive it back.
This is less the freight cost and restocking fee.

All goods must be returned in the same form and condition as sold to obtain a refund. 
All returns must be received within 30 days of purchase date to receive a refund. 

We sell both second-hand and new items.

      New items will be refunded if there is an issue with the quality.

      Second-hand items are not in perfect condition. If you are not happy with these items, you will have to return it to our warehouse.
      We will not issue a full refund if you are not happy with the condition of a second-hand item. If you want a perfect item please purchase new.

 

Where do I return the item? 

The item must be returned to the branch it was collected from or to our Head office at 33 Musgrave Road Coopers Plains QLD 4108. 


 
How do I pack the item to be returned? 

The item needs to be repacked as you received them.  
Please note that the item needs to be returned in the same condition received. 

 

How do I get a credit for returns? 

If you have been sent a faulty or incorrect part, a full refund will be issued.  
If you no longer require the part or have ordered an incorrect part, you will be charged a 20% restocking fee. 

Credits for returns will be processed usually within 24hrs from the day the returned item is received by the warehouse.